About Us

We order for you, then ship to you, worldwide.

Amazon won't ship to you? We will.

Every order we ship is 100% guaranteed — or your money back.

Let us help you.

Our customers love our fast customer service. If you have any questions, please email us or chat to us. We promise to take care of you. Our mailing address is 1450 Sutter St., San Francisco, CA 94109 USA.

Frequently Asked Questions

How does Flycrates work?

Instead of filling a cart on Amazon, you fill a crate here on Flycrates. We then buy your Amazon items for you, and ship them to you.

Is my order guaranteed?

We'll refund you in full if your order is lost or damaged. Note: In most countries you will need to pay import charges and show ID prior to delivery.

Do you only ship Amazon?

We only ship US Prime items. Please check if the items you want are available on What's Prime?

Do I get a US shipping address?

No - Just add Amazon items to your crate right here, check out, and we'll ship your crate to you.

What is a crate?

A crate is simply a shipping box containing your items. We offer 3 sizes, which you can fill for a fixed price.

How do I pay?

You check out here using any Visa, MasterCard, AmEx, JCB, Discover or Diners Club card, or Bitcoin. Cash on delivery is not available.

Important: Can I order anything?

Unsafe, illegal or incompatible items are your responsibility. If in doubt, don't order them. Learn more

Why won't Amazon ship to me?

The main reason is customs, which makes international shipping slow and expensive.

Important: Will I pay anything on arrival?

It depends on the country, so we'll tell you at checkout. For some countries we offer to charge you upfront then pay all charges for you.

How do you handle returns?

If an item arrives defective, tell us then send it back to us. We'll return it and refund you.

Do you offer tracking?

Yes, we send you a detailed tracking link when your crate ships. You'll know exactly where your order is. View example

Where do you deliver?

To your door, or wherever you prefer. Some customers prefer to pick up at a nearby DHL, FedEx or UPS office.

Why we ship Prime items only

Amazon's 50 million Prime items reach us for free in 2-6 days. That means lower prices, no storage fees and faster shipping for you.

Look for the Prime logo when browsing Amazon. You can also filter your searches to be Prime-only.

Detailed tracking